Track Mission Statements
Below you will find information on the various tracks which will present educational breakout sessions at this year’s conference.
Actuarial & Finance
The Actuarial and Finance track will facilitate knowledge sharing and provide insights on current and emerging topics and opportunities in the LTC insurance space, with the goals of cultivating innovation and collaborative dialogue among the actuaries and finance professionals.
Advisors, Agents & Agencies
This track of interactive sessions and workshops is dedicated to providing meaningful content, actionable tips, and insights to help GROW YOUR PRACTICE. The sessions are created for advisors, by advisors, with the goal of presenting ideas and techniques that can be readily learned, integrated, and immediately provide solutions to meet the diverse planning and funding care needs of clients.
Claims & Underwriting
The track’s mission is to focus on mitigating risk from both an Underwriting and Claims perspective. We will highlight how to effectively manage identified risk, gain operational efficiencies, improve the customer experience and touch on the impacts of AI. Sessions will provoke discussion around emerging trends inclusive of process and procedures across managing Long-Term Care, Short-Term Care and Combination products.
Legal, Compliance & Regulatory
Long-term care insurance is among the most highly regulated products in existence, and there is much discussion taking place about whether the current regulatory framework needs to change to support the products of the future. Understanding the evolving legal landscape is a critical function for everyone in the industry. Complex legal issues surrounding fraud, emerging technologies, and litigation continue to pose significant threat. This track examines various legal, regulatory and compliance issues facing the industry and the practical skills and best practices necessary to mitigate risk.
Management & Operations
The mission of the Management and Operations track is to engage senior leaders in the Long Term Care Insurance business and impart knowledge in the areas of strategy, technology and management fundamentals. Sessions are designed to appeal to a broad group of leadership including executive management, operations, legal, actuarial and finance.
Wellness & Aging in Place Solutions
The Wellness and Aging in Place Track will explore innovative or emerging services and technologies that focus on improving long-term health outcomes through prevention, delaying, and managing chronic conditions, and enabling healthy aging in place. This track will serve a variety of needs in a fast-changing environment by having a focus on customer outreach approaches, study design and program analysis techniques, when to consider incorporating AI and/or robotics, and best practices for data management. Sessions may include interdisciplinary perspectives from the fields of healthcare, gerontology, marketing, customer insights, and data science.
Marketing, Engagement & Research
The Marketing, Engagement & Research track will provide diverse perspectives on a range of macro developments impacting our industry to the vitally important micro steps you take each day to help consumers understand the devastating effects a long-term care event can have on them and their families. Topics that will be discussed and vetted in this track include the impact of AI on our business, what behavioral economics can teach us about the LTCi purchase process as well as how our industry is evolving. We’ll share recent research about opportunities for expanding into Middle Income America and dive deeply into what it means to engage a consumer – from identifying the right clients, to creating a proactive and effective client conversation to presenting product recommendations confidently.
